WORST VACATION OF MY LIFE!!!
I don't even know where to start because our experience was so awful.
First off, I want to state that I am very simple and easy to please, but this experience should NOT go unnoticed.
We checked in after welcome center hours on Tuesday February 23rd. At check in they informed us that our tour had been changed from my requested Thursday to a day that I could get at the welcome center the following morning when I finished my check in. Wednesday morning we woke up and went to the welcome center before 10am like I was told and they informed us that we missed our timeshare presentation which was scheduled at 8am that morning without our knowledge. We were able to reschedule for Saturday (our checkout day) which was far from idea considering checkout is at 10a and anyone with 2 small children knows how fun packing up to leave is.
After we finished all of our required paperwork we went back to our room which was beautiful btw. We chose the 2 bedroom villa and i was extremely impressed. With our "do not disturb" sign on the door, not 1 but on TWO different occasions maids walked directly into our room, one of the times I happened to be unclothed. HOW EMBARRASSING considering I'm a plus size woman. On Wednesday night my mother was rushed to the emergency room with whatever flu was going around and was not out by check out. She got to enjoy ZERO parts of her vacation. Due to her being hospitalised I didn't want to stray fast from our room and decided to stick around the resort and utilize the various activities they had to offer. That would have been nice if ALL the activities weren't cancelled, didn't have the supplies needed or were unable to have due to construction and no working sink. Not to mention they wouldn't even let us use the boats, tennis courts or fish because of weather. The car show that we knew nothing about was ok but a bigger pain in the *** because there was NO parking.
Only plus side to our trip was that it was conveniently located next to hospital. We had a HORRIBLE time.
Only good thing I have to say is that Jorge in customer service and Carlos in t.s sales are great. Really, they are the most understanding and nice people ever and need a raise.
After all this we were still considering purchasing a time share and even bought a package but would NOT recommend this place to anyone.
Product or Service Mentioned: Getawaydealz Vacation Package.
Reason of review: Not as described.