Not resolved

I need help in cancelling my reservation, I saw the Website to celebrate my B-day, on 4-1-2018.

I submit my reservation, they said I can get a Deal as long I go to a presentation for the Hotel I said why not, I even add an extra day due that, I did not wanted to rush out from the Hotel, on my B-day also Easter Sunday. on Monday the 27 of March my husband DR. was advise HIM not to Travel due to his Heart conditions. I call to cancel the extra day and to re-schedule.

they charge my card $ 350.00 dollars not answering the phone after 15 calls my money is not back in my card.

PLEASE HELP ME 415-580-9434 Sandra Castro

Product or Service Mentioned: Getawaydealz Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $350.

Preferred solution: Full refund.

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